Our broad range of services
Broadreach provides a comprehensive suite of service products and strategies.
Operate (Video Network Operations Centre Services)
Broadreach has Australia’s only true IP Video Network Operations Centre (VNOC). A VNOC is a special form of network operations centre that is focused on monitoring, supporting and managing visual collaboration and communications environments and user experience.
A VNOC can perform:
- Real-time monitoring of a production environment;
- Proactive initial problem discovery;
- Documenting and tracking of all operational aspects of the customer environment;
- Troubleshooting and problem resolution;
- Co-ordination and management of third party resources (internal and external); and
- Escalation of problems to other resolver groups, as required.
Support and managed services are critical components of any solution. Our support services provide a customisable range of packages, moulded to fit business needs.
Outsourcing maintenance services delivers numerous benefits to your business – including the fact that you’ll have a dedicated team to rely on 24/7.
Broadreach prides itself on being able to seamlessly fit into your business in such a way that it appears an extension of the business itself, but with the ability to provide technical expertise.
Typical service desk support includes the following items and is the backbone of any reputable service desk operation:
- Service desk support
- Incident management
- Problem management
- Asset management
- Release management
- Service level management
- Escalation management
- Service reporting
- Vendor liaison
