Video Conferencing Services, Web Video Conferencing, Communication Tools, Streaming Video, Dylogic
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Our many years of mastery across Converged Technologies and traditional Video Conferencing have certainly given us expert experience in our game. Some of our experience with traditional video technologies dates back as far as 1984 – that’s a lot of experience!
As new and emerging technologies are produced, our research and development team always stay hot on the trail of new advances. Our skill set is extremely diverse – Broadreach has specialists in Converged Technologies, Network Infrastructure, Server and Desktop technologies, Collaboration, and Audio Visual specialists which cover every aspect of Visual Communications. We’re here to help you asses your existing infrastructure, determine your real business requirements, research the best possible solutions for your requirements, and present the solutions to your business in plain English. Our role is to help your business make the best possible technical decisions to drive your organisation forward.
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At Broadreach we know that even the very best solutions only perform as well as your technical infrastructure allows.
With this critical fact in mind we provide a range of services to assess the capabilities and performance of your technical infrastructure to determine its suitability, or ‘readiness’, to carry converged technologies, such as VoIP and V2oIP.
Our specialised products stress test, performance test, reliability test and quality test your network infrastructure to accurately determine its capabilities. The tools we use transmit exactly the same traffic through your network as voice and video over IP applications, so you can be sure that the results are reliable. Our detailed statistics generate precise reporting on how your existing infrastructure will perform once a converged technology solution has been implemented.
For businesses planning to invest heavily in Converged Technical solutions this service is a must.
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Choosing the right technical solution is only part of the challenge. The next step is to get the solution up and running – seamlessly, accurately, and reliably, so that your business can depend on it.
This is where our implementation services come in. We deliver a structured approach to technical implementations to ensure results that minimise risk and maximise solution performance. Our technical team is process aware, technically educated and experienced to deliver a robust service at all times. Just as important is maintaining visibility – with our project management processes you can see for yourself that all bases are covered and quality control is in place. It’s a system that is trusted by all of our clients, from major telecommunications companies, banks and law firms, through to Government departments, defence forces and universities.
If you’d like your business solution delivered by experts,
Contact us to find out more. |
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At any time – 24 hours a day, 7 days a week, every day of the year – you’re only a few keystrokes, or a phone call away, from expert technical support.
We offer a customisable range of support packages that can be moulded to fit your business needs. Each package features a strictly enforced set of Service Level Agreements (SLAs) and tightly managed escalation processes to ensure your business is covered – 100%.
We cover a wide geographical area for onsite support and, thanks to the power and wide coverage of IP connectivity, we can also deliver many support functions remotely. |
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Our goal is to ensure your Broadreach solutions run smoothly and deliver 100% reliability and availability, all the time.
This means paying close attention to updates, health checks, system capacity and proactive maintenance, and more specifically, prioritising the most crucial tasks that ensure your solution remains reliable and in good health. This includes antivirus updates, operating system updates, security patches, fix logged alerts and warnings, and system health.
Outsourcing these maintenance services delivers numerous benefits to your business – not least the fact that you’ll have a dedicated team to rely on 24x7. |
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With organisations moving towards a culture of outsourcing non-core activities, managed services are becoming increasingly popular, especially if your organisation relies heavily on its visual communications infrastructure.
Depending on the size and location of your deployment, Broadreach can provide onsite or remote staff to permanently manage and monitor every aspect of your solution. It’s the best way to ensure uninterrupted service, with little or none of the responsibility falling on your shoulders.
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Accidents and emergencies happen whether we like it or not – even when you’re using the best technology and you’ve followed the most stringent researching, testing and implementation procedures.
With our hardware replacement services we provide predefined critical components within defined SLAs, so your business experiences minimal disruption.
If, like the rest of us, you rely on your technology working − even in the event of unforseen failures − Contact us to find out more. |
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"We need someone to sit between the executive and the technology – someone to ensure that executive meetings and functions run without a single technical glitch."
Sound familiar? Our facilities management services provide dedicated resources to manage your technical facilities and do just that. This can be provided through a dedicated onsite technical team who are fully trained and competent in your solution.
These services mostly benefit organisations with highly technical deployments delivered to a wide and varied user base. Alternatively, you may have a large number of people using technical facilities on an as needed basis, such as video conferencing. Whatever your situation, Facilities Management Services from Broadreach allows your executives to focus on their agenda without getting involved in the ‘techie stuff’.
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Because we’re involved in ‘early adoption’ technologies, our Research and Development department is always seeking out, testing and delivering the best new solutions for our customers.
With these services in-house we are able to seek, find and integrate solutions to best fit our customers’ needs. Where solutions are not available, our development team is close at hand to customise the right solution for your organisation. If you have ideas for a solution, but you’re experiencing difficulties finding it, perhaps we can help you make it happen. To discuss and discover the possibilities, or to arrange a proof of concept demonstration, Contact us to find out more. |
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Your business already has an IP network reaching every employee in the company… why not use it to deliver your most important messages, face-to-face?
Executive announcements, financial results, training materials, quarterly updates, news and other important communications can be streamed live over your IP network throughout your organisation. You can also record and archive content in an online video library for retrieval at your convenience. |
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Whether you require a specific certification or a customised one-on-one training session, Broadreach training services delivers the theory and hands-on information you need.
With custom-fit approaches our technical staff will walk you through the learning process, step-by-step, to ensure you understand all the key issues.
To make the whole experience as convenient as possible, we can provide training courses at your site, in our lab environment or at another location of your choice.
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